June 22, 2020 - UPDATE
TO OUR VALUED CUSTOMERS,
As a national operator of 52 retail locations and a major distribution center, Greenhawk Equestrian Sport continues to monitor the rapidly evolving impacts of COVID-19 across this great country of ours. Unwaveringly and without question, our top priority is the health and wellbeing of our customers and employees. We are fortunate to have strong partnerships with the communities where we operate, and we are closely following the guidance and recommendations from local, provincial and federal health agencies on COVID-19.
We heartily acknowledge all of our Health Care workers and First Responders in Canada - they are truly magnificent and are working tirelessly to keep us safe. When COVID-19 first started we donated our entire warehouse supply of disposable gloves to a local hospital in order to assist front-line health care workers with the PPE they need. I also want to thank and acknowledge all the staff at Greenhawk from our distribution centre team who are helping to ship out orders and keep the system alive to our front-line store teams and everyone in our company doing their part. Thank you.
As provinces in Canada begin to re-open, many of our Greenhawk and Bark and Fitz stores have resumed in-store shopping whilst the balance are in the process of making preparations to resume in-store shopping and still offering curb side pickup. In addition, many stores offer a “personal shopping experience” for your convenience and to enhance social distancing. Call the store and let them know what you are looking for. The health and safety of our staff and of our customers is of paramount importance and we will be observing all health precautions being issued by provincial health authorities. We are here to help.
Please check in with your local store either on their social media page or by telephone in order to keep updated on their hours and days of operation. Many stores are now offering curbside pickup service, and several have the option for you to pay without leaving your car.
See the link below for store hours of operation.
On-line ordering continues to ship on a daily basis with most orders being shipped from our Distribution Center on the same day as they are received. We do appreciate your patience however as external delivery services are experiencing some delays due to increased volumes.
Over the course of the weeks to come, we will continue to communicate, deploy and re-enforce specific actions aimed at slowing the spread of COVID-19. We are doing our best at all stores to keep our teams safe while we continue to provide a reliable supply of the essentials you need to maintain your barns and tend to your horses and pets.
Here are the current actions we are taking in order to enhance your safety as well as that of our teammates:
We are now accepting returns in our stores. For any purchase made after February 15th, 2020, you may return for a full refund until August 1st, 2020. Please bring your receipt and the merchandise in original condition. Please note our policy on final sale items is still in place.
E-commerce exchanges and returns are being accepted, however, our processing times for these have been increased. Thank you in advance for your patience.
We have temporarily stopped accepting any items for consignment.
Any on-line purchase at www.greenhawk.com will be delivered to you at no charge (minimum $50 purchase; some exceptions apply).
All local marketing events have been postponed until further notice in order to increase social distancing.
Stores are being retro-fitted according to regional health department guidelines and all staff have been supplied with appropriate PPE in order to enhance their personal safety.
Sanitizers have been made available to all stores for staff and customer use.
Protocols are in place in all stores in order to provide staff with enhanced training on best practices including personal hygiene, social distancing and customer interaction.
Constant cleaning and sanitizing procedures are in place in all stores.
Signage has been made available in all stores to encourage social distancing and provide important health information to our staff and customers.
The majority of our Home Office employees are now working from home.
Our Distribution Center has been modified in order to enhance best practices in social distancing and all employees have access to personal protective equipment. Our facility and all equipment is being constantly sanitized .
Greenhawk has been a family owned Canadian business for 35 years and we appreciate your understanding and support as we all work hard to keep you and our store teams safe during these uncertain times. We are here for you.
Ian K. Russell
Chief Executive Officer